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Privacy Policy

Privacy Policy for PetsmateEffective Date: May 15, 2026 Website: https://www.petsmate.co.in/Welcome to Petsmate! This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our mobile applications (iOS and Android). As a global platform where pet lovers unite, share precious moments, find playmates, and access expert advice, we are deeply committed to protecting your privacy and your pet’s data.1. Information We CollectTo provide you with the best pet community experience, we collect the following types of information:

  • Personal Information: When you create an account, we collect your name, email address, phone number, and location details.

  • Pet Information: Names, breeds, photos, age, health milestones, and other details you share about your pets.

  • Marketplace Data: If you use our Pet Marketplace to buy or sell supplies, we may collect transaction details, shipping addresses, and payment statuses (Note: Payment processing is handled by secure third-party gateways; we do not store full credit card numbers).

  • Location Data: To help you “Find Playmates,” discover local events, or find nearby adoption shelters, we collect precise or approximate location data (with your explicit permission).

  • Device & Usage Data: IP addresses, browser types, operating systems, and app usage metrics.

2. How We Use Your InformationWe use the collected information to:

  • Create and manage your Petsmate profile.

  • Facilitate pet playdates, community interactions, and adoption support.

  • Provide expert veterinary advice and community-driven content.

  • Process marketplace transactions.

  • Enhance the safety, security, and functionality of our platform.

3. Strict WhatsApp Communication PolicyWe deeply respect your digital boundaries and your right to an uninterrupted day. Therefore, we maintain a strict “No-Initiation” policy regarding WhatsApp communications.

  • Customer-Initiated Only: We will never initiate a new conversation, send promotional blasts, or reach out to you first via WhatsApp.

  • Providing Support: Our WhatsApp channel is purely reactive. If you choose to initiate a conversation with us on WhatsApp for support or queries, we will use that thread strictly to assist you with your request.

  • Opt-in by Action: By sending the first message, you provide explicit consent for us to reply to you on that platform.

4. Facebook and Instagram Integration PolicyTo allow you to seamlessly share your pet’s milestones, we offer social media integrations with Meta platforms (Facebook and Instagram).

  • User Control: We will never post photos, videos, or status updates to your Facebook or Instagram accounts without your explicit, on-demand action (e.g., clicking a “Share to Instagram” button).

  • Data Minimization: When you log in via Meta or link your accounts, we only request the minimum permissions required (such as public profile and email). We do not scrape your friends list or personal feeds.

  • Meta API Compliance: We strictly adhere to Meta’s Platform Terms. We guarantee that your data obtained via these integrations will never be sold to data brokers, used for surveillance, or utilized for unauthorized targeted advertising. You can unlink these accounts at any time from your Petsmate settings.

5. App Store & Play Store Compliance NormsAs we offer mobile applications to “Take Us Everywhere,” we strictly adhere to the privacy mandates of both Apple and Google.A. Apple App Store (iOS) Policies:

  • App Tracking Transparency (ATT): We respect your right to digital privacy. If our app wishes to track your activity across other companies’ apps and websites for advertising purposes, you will be prompted with an ATT permission request. If you select “Ask App Not to Track,” we will strictly honor your choice.

  • In-App Account Deletion: As mandated by Apple’s App Store Review Guidelines, the Petsmate iOS app includes a straightforward, easy-to-find option in the account settings allowing you to completely delete your account, your pet’s profile, and all associated personal data from our servers.

B. Google Play Store (Android) Policies:

  • Google Play Data Safety: Our app’s Data Safety section on the Google Play Store transparently and accurately reflects the data we collect and why we collect it. All data transmitted between your Android device and our servers is encrypted in transit.

  • Purposeful Permissions: We only request Android device permissions (such as Location for finding playmates, or Camera/Storage for uploading pet photos) when strictly necessary for the feature you are currently using. You retain full control to revoke these permissions at any time through your device’s OS settings.

6. Data Sharing and DisclosureWe do not sell your personal information. We may share your information only in the following circumstances:

  • With the Community: Information you choose to make public (like your pet’s photos or marketplace listings) will be visible to other users.

  • Service Providers: With trusted third-party vendors who assist us in operating our website, processing payments, or analyzing app performance, under strict confidentiality agreements.

  • Legal Requirements: If required by law, court order, or governmental regulation to protect the rights and safety of Petsmate, our users, or the public.

7. Data Security and RetentionWe implement industry-standard encryption and security protocols to protect your data. We retain your information only as long as your account is active or as needed to provide you with our services. If you delete your account, your data will be permanently purged from our active databases within 30 days.8. Your RightsDepending on your jurisdiction, you have the right to:

  • Access the personal data we hold about you.

  • Request corrections to inaccurate data.

  • Request the deletion of your data (Right to be Forgotten).

  • Opt-out of marketing communications.

9. Contact UsIf you have any questions, concerns, or requests regarding this Privacy Policy or your data, please contact our support team:Petsmate EC Road, Dehradun, India 248001 Email: [email protected] Phone: +91 7983405883